Refund and Return Policy

1. Company Information

Business Name

Al Qurum Perfumes

Registration Number

1702823

Entity Type

LLC

Address

Shop 40, Al Qurum Complex, Muscat 109, Sultanate of Oman

Contact

+968 97003254

Website

www.alqurumperfumes.com

2. Our Commitment

Quality Guarantee

At Al Qurum Perfumes, we are committed to providing authentic French brand perfumes and oils of the highest quality. We stand behind our products and want you to be completely satisfied with your purchase.

3. Return Eligibility

Important Notice

We accept returns within 7 days from the date of delivery, subject to the conditions outlined below.

✓ Eligible Returns

Products must be unopened and unused
Original packaging must be intact and undamaged
All seals, wraps, and protective coverings must be in original condition
Products must be in resalable condition

✗ Non-Eligible Returns

Opened perfume bottles or fragrance oils
Products with broken seals or damaged packaging
Items that show signs of use or testing
Products damaged due to customer mishandling
Items returned after the 7-day return window

4. How to Initiate a Return

To initiate a return, please follow these steps:

1

Contact Us

Contact us within 7 days of receiving your order via:

Phone: +968 97003254
WhatsApp Business: Official channel
Visit us at: Shop 40, Al Qurum Complex, Muscat 109

2

Provide Information

Please provide the following information:

Order number
Product name and quantity
Reason for return
Photographic evidence (if claiming damage or defect)

3

Wait for Authorization

Wait for return authorization and instructions from our team. We will review your request and provide you with detailed return instructions.

4

Ship the Product

Ship the product back using a traceable shipping method as instructed by our team.

5. Return Shipping Costs

Customer Responsibility

The customer is responsible for all return shipping costs unless the product is defective or we shipped an incorrect item.

Defective or Incorrect Items

If you received a damaged, defective, or incorrect product, we will cover the return shipping costs. Please contact us immediately with photographic evidence.

6. Damaged or Defective Products

Inspection Upon Delivery

Important

Please inspect your order immediately upon delivery. If you receive a damaged or defective product, contact us within 24 hours of delivery.

Damaged Items

We cannot replace products that are damaged due to customer handling after delivery. If damage occurred during shipping, please provide photographic evidence of:

The damaged product
The product packaging
The shipping box (if applicable)

Defective Products

If you receive a defective product (manufacturing defect, incorrect product, missing items), we will provide a replacement or full refund, including return shipping costs.

7. Refund Processing

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund
If approved, your refund will be processed within 7-10 business days
The refund will be credited to your original payment method

Refund Methods

Cash on Delivery: Cash refund or bank transfer
Online Payment/Debit Card: Refund to original payment method

Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

8. Exchanges

We accept exchanges for different products or sizes subject to availability. The exchange process follows the same steps as returns.

Exchange Conditions

Products must meet all return eligibility criteria
Exchanges must be initiated within 7 days of delivery
Subject to product availability
Price differences may apply if exchanging for a more expensive item

9. Non-Returnable Items

Please Note

Due to the nature of our products (perfumes and fragrance oils), we cannot accept returns on:

Any opened or used products
Products with broken seals
Items purchased during special promotions marked as "non-returnable"
Gift sets with opened components

10. Questions and Support

If you have any questions about our Refund and Return Policy, or if you need assistance with a return or exchange, please don't hesitate to contact us.